Charlesbank Apartment Homes
The Crescent at West Hollywood
West Hollywood, CA
Pacific Bay Vistas
San Bruno, CA
Property Operations is the heart and soul of Aimco. As one of the largest owners and operators of apartment communities in the United States, we are dedicated to ensuring that every aspect of our communities is run professionally, with the utmost respect for your happiness and safety.
Exceptional operations start with a professional, well-trained community team.
Every member of the Aimco community team is focused on making moving in easier, life simpler and providing a true sense of community for you. Unlike many apartment communities, our team members are on site daily so we get to know the people who live there and respond quickly to needs.
Our Community Managers ensure the leasing experience is worry-free and are constantly finding ways to make you feel even more at home. Our Service Managers make sure each apartment home is ready for move in and that the community is clean and well cared for. When the inevitable service needs do arise, we solve problems quickly and professionally.
We give our team the tools to serve customers better.
Our team members have the benefit of hands-on and computer-based training to make sure we are ready to offer the highest level of care for our customers. Plus, we offer one-on-one training at each of our apartment communities, so the same Aimco service and expertise is found at all of our locations across the country.
The most important part of our mission is customer satisfaction.
At Aimco, we are passionate about making sure you are happy. Through our customer touch point program, we conduct comprehensive surveys to assess your satisfaction levels beginning with the leasing process to your move-in day. We continue to conduct regular surveys of current and former residents in order to ensure that we are doing our best to meet your needs and to find new ways to make our communities even better.
We make a promise to our residents to respond to communications within one business day and be available 24/7 for emergency maintenance. We’re proud of the fact that many residents have lived with us for more than 20 years - in fact we have one of the highest retention rates in the industry.
We take safety seriously.
We know you trust us to provide a safe and secure place to call home. We take great measures to make safety a priority at all of our communities.
We’re forward thinking.
We know you want life to be more convenient than ever. So we invest in technology to make life easier for both our team members and residents. We use a web-based, industry-leading platform that allows us to offer superior service, more added benefits and streamlined processes.
We believe in the power of community.
We hire team members who are dedicated to making each of our communities feel like home. We foster an atmosphere of kindness, respect and friendship and encourage you to use clubhouses, common areas, gyms and pool areas to meet your neighbors and hold social events.
The resources of a national company. The attention of a local team.
Each of our communities is part of the Aimco family. Our goal is to make sure each of our apartment communities thrive – and you benefit from a professional, collaborative team effort.